Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about shopping with Hermes Official
Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Delivery typically takes 3-7 business days within Pakistan, depending on your location. You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our shipping policy or your cart for current free shipping thresholds.
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with a tracking number so you can monitor your package every step of the way.
Payment & Pricing
What payment methods do you accept?
We accept all major payment methods including credit/debit cards, mobile wallets, and cash on delivery (COD) for your convenience.
Are prices shown in PKR?
Yes, all prices on our website are displayed in Pakistani Rupees (PKR) and include applicable taxes.
Is it safe to shop on your website?
Yes! We use secure payment processing and SSL encryption to protect your personal and payment information.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7-14 days of delivery for a refund or exchange, provided the item is unused and in original packaging.
How do I initiate a return?
Contact our customer service team through email or phone with your order number. We'll guide you through the return process and provide a return authorization.
Who pays for return shipping?
Return shipping costs depend on the reason for return. If the item is defective or we sent the wrong product, we'll cover the shipping. For other returns, shipping costs may apply.
Products & Orders
Are your products authentic?
Yes! We guarantee 100% authentic products. All items are sourced directly from authorized distributors and manufacturers.
Can I cancel or modify my order?
You can cancel or modify your order within a few hours of placing it. Please contact us immediately, as orders are processed quickly. Once shipped, cancellations are not possible.
What if an item is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page. We'll email you as soon as it's available again.
Customer Support
How can I contact customer service?
You can reach us through our contact page, email, or phone. We're here to help Monday through Sunday, 24/7.
Do you have a physical store?
We're primarily an online store, which allows us to offer better prices and wider selection. Check our Contact page for our business address.